Lynne Weller
The Pheonix Group

We introduced Will Writing through James McKenzie in our flexible benefits scheme for the first time in 2010 and found their service top quality with very positive feedback from all our employees who used them, who commented especially on their professionalism, efficiency, and friendliness

A few comments from Phoenix employees who took up the benefit in 2010:

  • A very professional service. Given the topic that they are covering it was handled with empathy and understanding.
  • I'm still finalising my Wills (but that's my fault, I've been very tardy) and I've found the process very good.
  • I was very pleased with the service my husband and I received. Gareth who conducted our interview was very friendly and professional and the whole process was handled very efficiently.
  • It was very good and efficient. We are all signed and done on our Wills which is great.
  • The introductory meeting was good, Gareth explained the process very well and was able to explain all of the options. The post meeting service was good in answering questions and when I did spot some errors they were quick to correct them and reissue.

Mr A & Mrs A Byrne
BNP Paribas CIB

The speed of returns for amendments slowed down a little after the first meeting, but that’s only a minor complaint. Excellent and fast process in general. Once we bit the bullet and decided to make Wills, it was refreshing to find it so straight forward and now feel happily reassured that things will be as we wanted.

Mr R & Mrs D Wildy
Self sourced

A very efficient process from beginning to end

A Downey

Good Service

Mrs E & Mr I Worrall
Marsh & Mclennan

I have been really happy with the service

S Hawkins

The level of service is directly related to the responsiveness of the client. This could have been so quick, but my busy life pro-longed the process, your follow up was amazing!

Mr Ss & Mr D Mattheus

Thank you for the polite emails you sent me, checking progress from my side. Sorry so many were needed, but they were very appreciate, as I was very busy and often forgot to get back to you. Thank you.

Mr & Mrs Heathcote

Your consultant ‘Andrew’ has made the whole process easy and understandable. He certainly made us consider aspects we would not have done otherwise – Thank you

MS Spalding

Good service. I like that fact that its specialist. That you can make a many changes to the draft as you wish and that it’s a fixed fee. Very clear instruction, have already recommended to a friend.

Mr R Kouyoumijion

Andrew Buchan was great! Knows his stuff.

Mrs & Mr Holland
Ernst & Young

Excellent – no suggestions for improvement! I have a very busy job and you took all the stress and hassle off my hands and produced just what I wanted. Thank you. But lets hope I don’t need to use it any time soon!!

D Watson

Very good service, catered to our individual need and requirements.

Mrs S & Mr Jakes

Excellent service – we had been delaying writing our Wills for a while because we thought it would be complicated. You made it extremely straight forward and understandable. Many Thanks

Ms K Murray

Something I’ve been putting off, dreaded it. I was pleasantly surprised. Excellent experience

Miss A Dawes

Really easy phone consultation in which all my questions were answered in an efficient and comprehensive manner. Much less time consuming than a face to face meeting, as I could do it from the office.

Mr & Mrs Taylor

Great professional service with a personal touch. Mr & Mrs Entwistle – Bluefin Insurance Services Couldn’t have been made easier. Really helpful team - looked after us.

J & K Norris
Roche Pharma

Very approachable on a sensitive subject. Professional and informative staff.

Mr & Mrs Bate

From our professional experience – we give 100%. People say there is always room for improvement, but totally satisfied with your service. Would recommend to family and friends without hesitatation.

R Estrman & S Sharma
EDF Energy

Very professional, wouldn’t hesitate to recommend.

C Gransden

Thank you. Pleased to have completed our Wills – Great job.

JL Woodard
BNY Mellon

Extremely good service and professional staff.

Mr A Nasirov
Societe Generale

The process from very beginning has been handled with high level of professionalism, efficiency and I will definitely recommend your services to friends & family members.

LA Allan

Nice helpful, patient people dealing with me, so Thank you.

S E Allsopp
JPM Chase

We are both extremely busy. Chasers were timely and polite, without this we would probably be several months behind!

S Han
BNP Paribas CIB

Great advice for non UK Citizens.

Mr C Jakeway
JPM Chase

We were very impressed with the professional manner in which you dealt with our enquiry. Your attention to detail was very re-assuring and the level of customer service was excellent
– Thank you.

Mr BM Sturdy
BNP Paribas CIB

After many years of good intentions and little action on our part, out Will are finally written and signed, thanks to James McKenzie’s guidance.

Mr & Mrs Davies

Very professional – Thank you.

R Emerson

I found you offered a professional service with a welcomed human touch.

Mr R Bryce
Subsea 7

Professional yet friendly and personal service with no hang-ups!

Mr K & Mrs R Yates

On behalf of myself and Rachael I’d like to take this opportunity to thank you for a thoroughly professional service your company has provided us. I would also like to thank you for your patience and kind reminders to ensure the process of issuing the Wills was not forgotten (by me!).

Mr I Lane

No fault could be found – Very professional service and would gladly recommend your services to family and friends

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